A while back I was asked for an opinion about an organization that had gained a well-deserved reputation for poor service, undependability and poor teamwork. To call them dysfunctional would have been an understatement. Others in the organization either dreaded or flat out refused to work with them. My initial observation was that there appeared to be a lack of any type of managerial discipline. There was no leadership, no clear sense of purpose or direction and no consistency. They seemed to react to every event, be it positive or negative, inconsistently.