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Technology, IT Performance

Why Web-based CRM Software Perfect for Small Business?

Blog-post by Emma George, Sat, 11/16/2013 - 10:21

A Web-based CRM is an online software of Customer Relationship Management (CRM) used by different departments of an organization to manage and track the contact information with customers. A company who uses a CRM can manage various activities within including marketing, customer services, sales and training of the employees.

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Technology, Big Data, Services

Disney's Magical Big Data Idea

Big Data doesn’t have to be boring – or even all that big – as I found out at a recent event at Disney World.

Blog-post by Donald Livengood, Sat, 11/16/2013 - 01:47
dlivengood

When I was asked to present about Big Data at a large HP partner event at Disney World recently, I jumped at the chance.

One thing I like to do when talking about technology is to tell a story that the audience can relate to. Given that this particular audience was made up of managers, technologists from different domains, other vendors, and sales people, I felt a bit challenged to come up with something.

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Tags: HP Discover

CIO Leadership, IT Performance

HealthCare.gov: Does anyone really understand this stuff?

"Once a new technology rolls over you, if you're not part of the steamroller, you're part of the road. "- Stewart Brand

Blog-post by Joel Dobbs, , Fri, 11/15/2013 - 22:41

Like many of you I have followed the trials and tribulations of the healthcare.gov roll out with a mixture of amusement, bewilderment and horror.  Folks who know my background in IT ask what I think about all of this and what I think should be done.  My answer to both is “Darned if I know!” Even this week’s “CIO question of the week” on this site ends with the phrase, “Utterly confused, skeptical.”  Have we, as Steward Brand once obser

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CIO Leadership, Big Data

Guess who is making Big Data matter?

You don't need a lot of data -- just the right data

Blog-post by E.G. Nadhan,
HP Blogger
, Fri, 11/15/2013 - 21:37

At a recent conference, Michael Cavaretta, Predictive Analytics Leader at Ford Motor Company asserted that Big Data means nothing without analytics. Enterprises need to do the right things with the right data to make it matter. Data has been around even before the advent of IT.


CIO Leadership, IT Performance

How important is IT employee engagement to your customer satisfaction?

Blog-post by Name Withheld, Fri, 11/15/2013 - 19:04

A lot of ink has been spilled over the relationship between employee engagement and customer satisfaction.  Recent blogs have touched on this (“the secret to driving service as a business differentiator” and “which comes first, customers or employees?”). Yet it has been limited to “truisms, common sense, wisdom from experience and anecdotes.”  It


CIO Leadership, Cloud

HP eats its own dog food with HP Cloud solutions

Blog-post by Terence Ngai,
HP Blogger
, Fri, 11/15/2013 - 18:58

I’ve been a student of leadership for the past two decades.  I’ve learned a great deal from many mentors and business leaders. They have taught me the importance of coaching and motivation, emotional intelligence and influencing for results. I’ve been fortunate enough to be able to apply my learning and pass the knowledge forward to others in both my professional and personal lives.  One of the key lessons I’ve learned is that great leaders lead by example.

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Business Issues, IT Performance, Mobility, Services

IT's customers, mobile and analytics

The Business Value Exchange

Blog-post by John Dodge,
Community Manager
, Fri, 11/15/2013 - 17:38
jdodge

I love this question: who are IT's customers? Are they customers? Ideally, they should be, but are they in your enterprise?


CIO Leadership, Security

Shared intelligence: Boost your security profile by thinking like the bad guys

Hackers and cyber-criminals are comparing notes on how to take down your enterprise—they’re not working alone, so why are you?

Blog-post by Alec Wagner, Thu, 11/14/2013 - 17:29
Alec Wagner

The security landscape is growing more ominous, with advanced, multi-target attacks spurring the need for greater speed and accuracy in discovering, understanding, and mitigating threats. “Organized attacks are being executed faster, occurring within minutes rather than days,” says Tomas Sander, a researcher at HP Labs’ Security and Cloud Lab, who helped develop the HP ThreatCentral initiative. “They’re attacking not just one target, but many targets at the same time.


Business Issues, Technology, Big Data, Mobility

Why CIOs Need Data And Analytics To Make Mobile A Success

Big Data meet mobile

Blog-post by John Dodge,
Community Manager
, Thu, 11/14/2013 - 15:29

Do you want step-by-step prescription to achieve mobile productivity? I may have found one for you.

Dan Woods, CTO and editor of CITO Research (I think CITO is a blend of the CIO and CTO titles), has authored a seven stage program for a data-driven mobile strategy. He also authored a Forbes column "Why CIOs need data and analytics to make mobile a success" and put his formula in narrative form.


Business Issues, Cloud

Environmental benefits of cloud computing

Blog-post by Rick Blaisdell, Wed, 11/13/2013 - 11:49

Both cloud computing and sustainability are emerging as trends in business and society. Most consumers, whether they are aware of it or not, are already heavy users of cloud-enabled services like email, social media, online gaming, and many mobile applications.

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