For several years, I have been sharing HP Executive Scorecard with our customers. Usually, discussions with customers focus on continual improvement, creating improved IT predictability or, even better, business transformation. During a recent customer visit, the discussion covered those topics, but for the first time, the conversation also focused on direct cost reduction for the company’s project management office.
The customer was looking to reduce PMO costs for two reasons. First, the customer had recently moved from a divisional PMO to a global PMO model.