"Information Technology” is the technology involving the development, maintenance, and use of computer systems, software, and networks for the processing and distribution of data. Despite all the technological innovations over the years, IT is still what it was defined to be when it was first used in 1978. However, recent tectonic shifts in the industry have accelerated change in how IT is exercised. A New Style of IT has emerged that is really driven by the entity at the center of IT all – The User.
Let us see how the terms that make up this definition impact the New Style of IT.
1. Technology has turned the tables on computers. No longer are we forced to think in terms of rows and columns in the structure enforced by relational databases. Instead, computers have been trained to process unstructured data like The User.
2. Development of applications is rapidly driven by the needs of the ubiquitous user. App stores provide instant access to the apps that matter. New development is spurred by the instant feedback shared by The User.
4. Infrastructure (Compute and storage) resources are now in the hands of the user. The network is punctuated by a brave new social world of mobile interactions. “Computer systems” of today are rarely powered off by The User.
At the heart of IT all, The User is driving the New Style of IT with renewed vigor surfacing the key tenets below:
a. Prediction. Enterprises use the data today to predict the needs and behavior of the users in the future. Proactive risk management techniques, which penetrate the mindset of the predator, are used to combat cybercrime.
c. Innovation. Innovation is spurred at the intersections of various paradigms like cloud, mobility, security, big data and social media.
d. Attention. Social attention results in messages that best capture the sentiment of a vast majority of users to go viral across Systems of Engagement.
e. Governance. Enterprise IT, outsourcing vendors, cloud service providers and partners are driven to co-exist in harmony within a more comprehensive governance framework.
The New Style of IT manifests itself by transforming business functions that matter from the landscape of applications to the cloudscape of services. CIOS need a System of Engagement with CMOs while securing their relationship with CISOs. To effectively adapt to the New Style of IT, enterprises must have a laser focus on their nerve center – saying a warm Hello! To the nucleus of IT – The User.
How is your enterprise adapting to the New Style of IT? Please let me know.