When I go for a meal in a nice restaurant, I expect a good customer experience. The ingredients that constitute this (pardon the pun) are quite obvious. For example; I expect good food and service from the waiting staff.
Recently a CIO from a major bank appeared on a conference panel discussion. The talk turned to IT complexity, and the moderator asked the panelists what hardware they supported in their data centers.
The bank CIO thought for a moment, leaned forward and then said slowly, “Everything that’s ever been invented.”
The remark got a laugh, but it also revealed a truth many CIOs can relate to. Years of technology proliferation have resulted in a legacy maintenance problem that handcuffs IT organizations and prevents them from contributing to the business at a time when flexible IT infrastructure has...