Pearl, I agree with you, but believe the technology exists today. Don't want to go into product selling, however I can tell you we have such technology available. The main issue in my mind is not the technology but the mindset and the working relationships between business and IT. Would like some of the CIOs on the forum to react whether I'm right or wrong.
In my last blog entry I promised you I was going to come back to service orientation. So, let me keep my promise. Let me actually start with a story.
More than 10 years ago some colleagues and I worked with two financial institutions on projects to combine workflow management and object orientation. How did we get there? In discussions with the customer we came to the conclusion that a typical financial services process consists of multiple steps. The actual steps do not change typically, but which steps are used do.