Over the last couple months, the same discussion keeps popping up over and over again. It started last August at a cloud introduction workshop I ran for an insurance company. I talked about the need to manage the service portfolio and highlighted the importance of a proper governance between business and IT. One of the attendees complained that the business had no understanding of the cost associated with the development of new services.
In a short video, Geoffrey Moore describes the focus evolution from Systems of Records to Systems of Engagement. At the end he highlights the fact systems of engagement probably require a very different type of IT than systems of records.
Our world is increasingly becoming digital, I’ve already discussed this often on this blog. Mobility, social, big data and cloud are coming together to form a new style of IT and disrupt the status quo. The way technology is consumed, delivered and paid for is changing fundamentally. Some call this a “tectonic shift”.
A couple days ago I was asked to prepare a presentation for a customer meeting. The subject, well simply put, what is the future of IT over the next 10 years. Unfortunately, I just finished the preparing the presentation using excellent material from my friend John Manley, when I heard the meeting was canceled. Well these things happen. But on the positive side, now I have material for one or a couple blog posts.
Every 5 years or so, the IT industry comes up with a new term to represent the industry/technology evolution. Do you remember mainframe, mini, client/server, DCE, object orientation, SOA, web services, cloud ….
Let me now discuss the last of the five use cases I highlighted a while ago, the service provider one.