Joel, as usual, a great post. A wise adage that I try to live by is: "Attitude is everything. Pick a good one." My attitude is about the only thing I control, so why not pick the positive one? Your post reminds me of earlier in my career at a different organization. One day I was behind two cars who were turning left into the employee parking lot from a busy insection. The two had a minor fender bender right in front of me. I knew them both. One was grumpy and complaining about the accident, dealing with insurance, dents on his precious car for months after the event. The other was "glad no one was hurt, we both have insurance, and there was only minor damage to the cars." Guess who got over the incident quickly and guess who was still wallowing in misery months later? I wonder if the grumpy guy would have moved on from the incident faster if he had adopted the positive attitude.
When I go for a meal in a nice restaurant, I expect a good customer experience. The ingredients that constitute this (pardon the pun) are quite obvious. For example; I expect good food and service from the waiting staff.
You get a text at work from your Partner asking you to pick up some nappies for your baby daughter on your way home. You have a busy day planned, so order them via Click and Collect on your smartphone to collect on your way home.
I’ve just come back from a wonderful holiday in Italy. As always, I ordered and enjoyed my favourite dish, lasagne, on more than one occasion. I just love it. I think it’s the complexity and layers. One night, while researching restaurants for that night’s dinner on my iPad, it occurred to me that mobile apps also have complexity and layers. When eating a lasagne, we see the gorgeous top layer, sauce and parmesan sprinkled on top. That’s the native app. But underneath are layers of technology.
Driving past the local General Practitioners on the way to work the other day, got me thinking about what it might be like to work as a doctor. My mind started comparing duties like looking after patients and prescribing medication, with the jobs of our customers.
Although Medicine and IT are two completely different industries, my mind made the leap to one recent customer story that has made me think they might have more in common that I initially thought.
I love Chinese food. Who doesn’t? And we’re lucky because we’ve got all the options in and around our village. We have a lovely, elegant restaurant in a grade II listed building. We have a nice “eat as much as you like” Chinese buffet restaurant. We have a great takeaway that will also deliver. Which do I prefer? It depends on my requirements.
As usual, my son got a huge amount of Easter eggs from family and friends this year. The volume of chocolate, variety of eggs, and velocity of eating them always amazes me. I think my son probably eats more chocolate over the Easter weekend than during the rest of the year put together. I’m sure many other children must be the same. Easter and Xmas (with those lovely selection boxes) must obviously create spikes in demand for chocolate.