Is that happening in your company? Would you even know? And what is potential damage not that I couldn't speculate. But I'd like to hear from a CIO...does this keep you awake nights? And what safeguards are in place to make sure a rogue cloud does not burst?
HI, Martin, enjoy your change management series, especially why IT project fails is hot topic, still full of puzzles, I also like what Barbara put: "Underestimating the impact of technology-driven process change on employees is a key factor in IT project failure, even when deploying excellent technology.", so the potential improvement may include: experiment, then share the best practice and next practice, and amplify the high performance result. It also means the Agile methodology, to enhance iterative communication in the group, and more interactive conversation with customers in order to embrace change more seamlessly. thanks.
It's interesting to think that if a company's website and technology are not up to snuff, employees will leave as a result. That's what several CIOs concluded at the MIT Sloan CIO conference (I attended last year...). To wit:
"The image presented by a company's technology and website become important when recruiting and retaining workers, [CIO] panelists said."
Crowdsourcing revealed you can get people to engage in almost anything if you make a 'game' out of it, including mundane tasks. Ironically, sometimes the more inconsequential the reward for the desired behavior the more of an inducement it was.
How to Become a Rainmaker is one of my all time favorite books which offers a very useful blueprint for becoming a CIO rainmaker. This post is not a book review of How to Become a Rainmaker. It is about how CIO’s can retool their thinking to that of a CIO Rainmaker in order to raise their value contribution and set themselves apart from their peers.
(Originally posted March 3 on The Higher Ed CIO) IT performance management requires a balanced scorecard approach using both internally and externally oriented metrics that are also a good mix of leading and lagging indicators.
The role of IT was never static. Technology changes alone bring about major changes in the role of IT and influence the future of IT. This really should not be debateable since we see everyday how technology changes redefine various professions or business functions through automation and simplification. Yet, when you describe a future of IT that is less strategic people get upset and accuse you of being a contrarian just for the sake of it.
If more IT departments functioned like human resources or facilities and worried less about being strategic there would be fewer complaints about IT and CIO’s would be happier for it. The support for this belief comes from the consumerization and democratization of technology which is accelerating the shift to commodity services and enabling more decision making by non-IT folks while rendering more and more of the technology stack decisions irrelevant.
Evaluating IT investments for funding is one process where using a simpler approach is not always better. That is because the process of evaluating IT investments should involve an two step process for each project under consideration in order to support an objective IT project ranking of all proposals and ultimately, the IT project selection decision.