Joel, as usual, a great post. A wise adage that I try to live by is: "Attitude is everything. Pick a good one." My attitude is about the only thing I control, so why not pick the positive one? Your post reminds me of earlier in my career at a different organization. One day I was behind two cars who were turning left into the employee parking lot from a busy insection. The two had a minor fender bender right in front of me. I knew them both. One was grumpy and complaining about the accident, dealing with insurance, dents on his precious car for months after the event. The other was "glad no one was hurt, we both have insurance, and there was only minor damage to the cars." Guess who got over the incident quickly and guess who was still wallowing in misery months later? I wonder if the grumpy guy would have moved on from the incident faster if he had adopted the positive attitude.