Mike has spent 30 years at HP in development, product management and latterly, product marketing.
Mike's team is responsible for marketing cross-IT solutions for HP Software including cloud, application transformation, and converged infrastructure.
Great question, Ralph. There's no easy answer, but it would seem that your support desk, be it outsourced or inhouse, would have to be in partnership with the cloud vendors and have familiarity with the app. IT must have a grip on the every provider in the polyculture and that is key new role and challenge for IT as "service integrator."
Of course, you know this already....and easier said than done. The how of your question, i.e execution. is the difficult part. Some have chosen outside service integrators.
Hi Dmitri and welcome to the Enterprise CIO Forum. Indeed, Excel spreadsheets are technically a form of Shadow IT, but since IT corralled the PC, they really have not been Shadow IT.
The data is only meaningful to the end user...sometimes, it's IT's job to store, secure and make sure it's accessible. But many of those spreadsheets reside only on the end user device - an accepted practice? So I guess that would qualify as Shadow IT, but management of company data falls under corporate policy.
Would you hazard a guess on how much data is owned by IT versus how much is controlled by end users. is that the question? Data ownership has often been a question no wants to answer although I applaud your efforts to outline steps in your blog post about how to do it.
Our first Quick Read analyzes the hottest three issues during the past month. Print it out, take it with you and read it on the plane or anywhere when you're on the go (preferably not while driving, please!). This month, I reviewed CIO viability, the converged cloud and multi-sourcing (speaking of multi-sourcing, check out our current CIO Question of the Week).
“I want to do private cloud because I want to be more agile and because I want to be much more efficient at IT operations”.
Um. Private cloud will most certainly help you with the first objective – it will stand up development, test and production environments (i.e. server/storage/network and middleware and dev, test and production applications) much more quickly. And it will “cut IT out the loop” allowing users to have their requests actioned without humans holding up the process.
We in HP Software have created a new HP Software Cloud presentation. I"ve posted two versions. The first has a voiceover (only about 10 minutes). The second is a PDF created from showing the slides and the notes I created for each slide.
I was explaining to my teenage kids the other day what I did. I talked about how our
software products ensured that IT infrastructure was reliable. Blank look.
"What is IT infrastructure?", they asked. I said, "it's like the
power or water or sewage".
Below is a
(cut down) transcript of an interview with Erik Frieberg, VP of marketing for
HP's software products for IT Operations. The interview was conducted by Anne
Taylor, managing editor for IDG Enterprise. The full interview can be found here.