Till a few years ago, the use of mobile apps was only limited to weather look-ups and Angry Birds. Its role as an essential client interface was beyond the imagination of many. So was it that one fine day things radically overturned for mobile apps? Michael Fauscette (research analyst at IDC) provides a detailed insight –
The prime glitch that results in a BAD customer service is the very team of professionals who provide it. No, we are not blaming it on the inefficiency of the service reps. Customer service experts and business analysts have found many discrepancies in the customer service teams that eventually lead up to a non-standard below-mark customer service.
Based on surveys with over a thousand managers and customer reps across multiple companies, it’s seen -
There is a wide gap between the highest performing customer reps and everyone else in the team.
CIO.com reports that General Motors is hiring for 500 IT positions for their innovation center in Austin, TX. This is part of an initiative to hire as many 10,000 IT pros over the three to five years. (note: I found this article from a Tweet from Neil Pierce (@neiljpearce), head of IT at Vodafone.)
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