The prime glitch that results in a BAD customer service is the very team of professionals who provide it. No, we are not blaming it on the inefficiency of the service reps. Customer service experts and business analysts have found many discrepancies in the customer service teams that eventually lead up to a non-standard below-mark customer service.
Based on surveys with over a thousand managers and customer reps across multiple companies, it’s seen -
There is a wide gap between the highest performing customer reps and everyone else in the team.
Cloud computing energy consumption has created a much publicized debate. On one hand where you have experts crediting cloud technology for saving up resources, there is a small section of experts who have criticized cloud for consuming high megawatts of power.
While the debate as to who is right & wrong has not really reached a consensus, what we will try and do is state both the viewpoints and reach a conclusion.
Budget ownership is overplayed as a discussion point. Actions speak louder than words. Evolve the business process and watch cloud computing innovation develop. Avoid stressing the org. Converged infrastructure is driven by a combination of the known (best practices and existing legacy system components) with the unknown. That invisible hand is process. It will also allow for the room for failure necessary to succeed. --Paul Calento
CIO.com reports that General Motors is hiring for 500 IT positions for their innovation center in Austin, TX. This is part of an initiative to hire as many 10,000 IT pros over the three to five years. (note: I found this article from a Tweet from Neil Pierce (@neiljpearce), head of IT at Vodafone.)
What do you need to successfully transition from a virtual environment to cloud?
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