Thanks Bill for a thought-provoking discussion.
I believe that the mistake we make is in framing the question as an either/or one. I would submit that in order for a CIO to be effective in today’s environment, they must demonstrate competence in three areas. These are technical savvy, business acumen and leadership ability.
All “C-level” executives with line responsibility are expected to be competent in their discipline. The CFO, for instance, is expected to know the laws and regulations that govern financial practices, to understand how to both interpret and explain financial reports, and is expected to assume overall responsibility for the integrity of the data that is reported to governing and regulatory authorities.
C-level executives are also, by definition, officers of the corporation and, as such, have shared responsibility for the overall management of the enterprise. In my last CIO role I served as a member of the executive committee which was chaired by the CEO and included the CFO, the Chief Commercial Officer, The Chief Compliance Officer, the General Counsel and the head of Human Resources. We, as a team, assumed collective responsibility for the overall management of the corporation. To be successful in that role requires business acumen. As you pointed out, one of the key roles of the CIO in this capacity is to serve as a “translator” of complex technological concepts into understandable and relevant information for other executives.
Finally, leadership ability is important because ultimately the successful CIO must coordinate the work of several complex disciplines ranging from security to operations and the various business and customer-facing components of the organization.
IT organizations, and the CIO role in particular, are facing a series of what Clayton Christensen calls “disruptive innovations” in the form of cloud computing, SaaS, smartphones and tablet computers, to name a few. A strong combination of technical leadership and business acumen will be required for CIOs to be successful in this new world. One of the challenges for CIOs in the future will be leading when they are not in control. That, coincidently, will be the subject of my blog post this week.